Privacy Policy
Your Privacy
Last updated: 1 November 2024
At The Breast Help, we are committed to protecting your privacy as a client and visitor to our website. We use the information we collect about you to provide high-quality, personalised care and online services. We respect the confidentiality of the information you provide and adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Please read the policy below carefully.
Information We Collect
During your interaction with The Breast Help—whether through appointments, website visits, or online purchases—we may collect information such as your:
Name, address, email address, and phone number
Payment or billing details (e.g. credit card information)
Clinical information shared during consultations or via forms
Booking details, support queries, or survey responses
IP address, website analytics data, and social media handles
(collectively referred to as Personal Data).
Our services are designed for adults, and we do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.
You may review, update, or request deletion of your Personal Data by contacting us directly.
How We Use Your Information
We use your Personal Data to:
Provide clinical and professional services
Communicate with you and manage bookings or purchases
Deliver educational content, newsletters, and updates (only if you’ve opted in)
Respond to enquiries and provide technical support
Improve our website and client experience
You can unsubscribe from marketing communications at any time by clicking the link in our emails or contacting us directly.
We may also use aggregated, de-identified information for research, reporting, or improving our services. This information does not personally identify you.
Storage and Security
We take all reasonable steps to safeguard your Personal Data. Information is stored securely on password-protected systems and encrypted servers to prevent unauthorised access, misuse, or disclosure.
Payment information is processed securely through trusted third-party gateways and is not stored on our servers.
Where necessary, information may be transferred or stored outside Australia (for example, cloud hosting). In these cases, we ensure the recipient country has adequate privacy protections consistent with Australian standards.
If a data breach occurs that may compromise your Personal Data, you will be notified in accordance with the Notifiable Data Breaches Scheme.
Cookies and Analytics
Our website uses cookies to enhance your experience and analyse site performance. Cookies collect non-personal data about your browsing behaviour.
You can disable cookies in your browser settings, but doing so may limit some website functionality.
We may also use tracking pixels and third-party analytics (e.g. Google Ads, Meta Ads) to measure engagement and deliver relevant content or advertising.
Sharing Your Information
We never sell or rent your Personal Data.
We may share necessary information with trusted third parties only when:
Required to process payments or deliver products/services you’ve purchased
Required by law (e.g. court order, subpoena, regulatory request)
Needed to protect the rights, property, or safety of The Breast Help, clients, or others
Any third party handling your data must comply with our privacy standards and applicable laws.
If ownership of The Breast Help changes (e.g. sale or restructure), customer data may be transferred under a confidentiality agreement to ensure continuity of care.
Links to Other Websites
Our website may include links to other sites for your convenience. These sites are operated independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in law or practice. Updates will be posted on our website, and the “Last Updated” date will be revised accordingly. Please check back from time to time.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Harriet Blannin-Ferguson
The Breast Help
ABN: 41 482 645 605
📧 hello@thebreasthelp.com.au
📞 0468 627 686
We will respond to all privacy-related enquiries within 48 hours.